POLICIES
MISSION
Our mission is to provide exceptional academic assistance and customer service in a supportive, structured and professional manner. If a student has been granted an accommodation under the Americans with Disabilities Act (ADA), such as additional testing time, Alma Mater Educational Services will confirm this with the school and gladly meet every need of the student without question.
RESULTS
Alma Mater Educational Services is committed to 100% satisfaction. We also require that a parent or guardian be present during every proctored exam for all students under the age of 18 years old.
SCHEDULING
Alma Mater Educational Services provides proctoring services 7 days a week. For same day cancellations, you must notify the proctor immediately. There is a one-hour minimum for all proctored exams and any additional time will be prorated hourly.
CANCELLATIONS
You may cancel free of charge within 24 hours of your scheduled proctored examination. You will be billed for one hour for the following reasons:
1. Last minute cancellations (within 12 hours of a scheduled exam)
2. On-site cancellations (made when the proctor arrives)
3. No shows (your proctor will wait for 15 minutes before leaving)
PAYMENT
Our company's goal is to make the billing procedure as simple and as efficient as possible. We require a credit card to be placed on file to secure your account and exam appointment. Upon complettion of proctoring services, you will receive an invoice for your records and review. At that time, you may elect to pay with the card you provided, via PayPal or with a check. No charges will be made to the card on file without your express permission.
OFFICE HOURS
We are open Monday to Friday, 9:00 AM to 6:00 PM and Saturday and Sunday from 10:00 AM to 4:00 PM. If for any reason you need to speak with someone urgently, you may always call the following number at any time - (310) 622-4591.