CBF-Technicial Support
REMOTE ACCESS REQUIREMENTS (Click "Check Mark" in the box if read and agree to cooperate: (Please call 626-363-0913 for assistance if have question on how to setup remote access)
*
1. Print nozzle report.
2. Setup teamviewer, to allow techincian into your system to assess any issues.
3. If a problem persists, using google hangouts will allow technician to visually assess the printer's responses.
4. After these steps if there continues to be a problem , it is likely a hardware issue (motherboard, or other individual parts fail), assisting customer remotely, technician will guide customer to identify the problem (using equipment such as voltage meter) may also be necessary.
5. Finally, if unable to resolve an issue remotely, arrangements for technician to go to your location will be made.
Name
*
First Name
Last Name
E-mail
*
Phone Number
*
Prefer Date/Time of Service (Remote support available Monday to Friday 12:00pm-5:30pm P.T.)
Prefer Date/Time #1
-
Month
-
Day
Year
at
1
2
3
4
5
6
7
8
9
10
11
12
:
Hour
00
10
20
30
40
50
Minutes
AM
PM
AM/PM Option
Date Picker Icon
Prefer Date/Time #2
-
Month
-
Day
Year
at
1
2
3
4
5
6
7
8
9
10
11
12
:
Hour
00
10
20
30
40
50
Minutes
AM
PM
AM/PM Option
Date Picker Icon
Please briefly describe the problem(s):
Attach Photo here
More Photo
Save
Submit Form
Should be Empty: